MucXic Help Center

Find your way around music, campaigns, payments, and account tools.

Use this page to understand common workflows and jump to the parts of MucXic you need most.

Quick links

play_circle Listen now folder_open Browse music upload Upload music campaign My campaigns smart_display Creator dashboard account_balance_wallet Wallet support_agent Contact support

headphones

Listening and discovery

Use Browse, Listen now, or the global search bar to find new music, trending tracks, albums, genres, and playlists.
Use the global search filter to search All, Accounts, Artists, Songs, or Playlists, then switch result tabs without leaving the page.
Open a song detail page to play, download when available, gift the artist, or report a copyright concern.
Follow artists to receive notifications when their public music or playlists are updated.

manage_search

Search and navigation

On desktop, use the top search field and filter dropdown to narrow results before opening the results panel.
On phones, open the menu button to access the same global search, filters, Browse, New Music, Playlists, Wallet, and Logout links.
If a page looks outdated on local development, restart the local Django server and hard refresh the browser.

person

Artist accounts

Artists can edit their profile, add social links, upload profile media, and manage public visibility.
Music uploads stay private until required account verification and admin review are complete.
Keep email, phone, and NIN verification current so uploads and promotion features stay available.

upload_file

Uploading music

Upload only music you own or legally control, including artwork and any licensed contributions.
Owner uploads can use the built-in ownership confirmation. If you do not fully own the music, upload supporting license proof.
Add featured artists, split-sheet contributors, genre, ISRC, UPC, scheduled release details, and download pricing where needed.
A price of 0.00 is valid for free albums or free downloads when downloads are enabled.
After admin approval, live songs can appear in Browse, artist profiles, playlists, and contest rankings.

queue_music

Playlists

Create playlists from the playlist manager, then add songs from the library.
Public playlists can be discovered and followed. Private playlists stay visible to their owner.
Followers are notified when public playlists are created, renamed, published, or updated.

campaign

Promotion campaigns

Artists can choose campaign activities, review the cart, add contact details, and pay before work begins.
Campaign status, activity progress, feedback links, and uploaded delivery files appear in the campaign tracker.
Artists receive notifications when admins update campaign progress, feedback, or review state.

smart_display

Creator program

Creators connect TikTok, claim funded creator offers, submit video links, and track claim status.
Artists have a limited review window to disapprove submitted creator videos when there is an issue.
Creator payouts move through eligibility, review, and wallet payout steps.

payments

Wallet, payments, and downloads

Paid song and album downloads require a completed payment or valid tracking code.
Wallet payments are available to logged-in users where supported. Opening the wallet requires a fresh password confirmation.
Keep payment phone numbers accurate so transaction messages and download access can be delivered.
Use the currency selector in the menu or footer to change how supported prices are displayed.

Use the share button on song pages or in the player to copy/share the public song link.
Song links include social preview information so supported apps can show the song title, artist, and cover image.
If a shared preview looks old, the receiving app may be caching it. Try sharing again after the page has been updated online.

notifications

Notifications

Use the bell icon to see new music, playlist, campaign, and platform updates.
Open the notifications page to review older updates or mark everything as read.
Notification preferences can be adjusted from profile edit pages.

Common questions

Why can I upload music but not publish it? expand_more

Artist uploads may require email, phone, NIN verification, and admin review before the song becomes live.

Why did my paid download not start immediately? expand_more

Some payments require gateway confirmation. If payment succeeds, return to the song or use the tracking code you received.

Why does the wallet ask for my password again? expand_more

Wallet information is sensitive, so MucXic asks for a fresh password confirmation before showing it, even when you are already logged in.

How do I search only songs, artists, accounts, or playlists? expand_more

Use the filter dropdown beside the global search field, or switch tabs in the search results panel after searching.

Can listeners follow artists? expand_more

Yes. Following an artist helps listeners receive updates about new live music and public playlist activity.

Can I make an album or download free? expand_more

Yes. A price of 0.00 means the album or enabled download is free. Negative prices are not allowed.

Where do artists see promotion delivery files? expand_more

Open My campaigns, expand the campaign, then use the activity file viewer to inspect feedback images, videos, and links.

Why does a shared song preview not show the newest cover immediately? expand_more

MucXic sends the song cover in the page preview metadata, but social apps can cache old previews. Try again after the latest version has deployed.

How do I report a copyright problem? expand_more

Open the song detail page and submit a copyright report with your contact details and proof of ownership.

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